Reference

Terms and Conditions That Govern Your hi55 Account

These terms set out the rules between you and hi55 for every action you take on this platform — opening an account, placing a wager, depositing through bKash, Nagad, or Rocket, and withdrawing your balance.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredWithdrawal rules includedTerms updated when needed
hi55 Terms and Conditions That Govern Your hi55 Account
TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you want to raise a dispute about how a rule was applied to your account, our support team handles terms-related queries directly. You can reach us through live chat, email, or our help centre — all three paths connect to the same team.

Team online

Live Chat

Open the chat widget from any page on hi55. Terms and account queries are handled by the same team as payment support.

Email Support

Send your query with your account reference to our support address. We aim to respond to terms-related questions within one business day.

Help Centre

Our help centre carries plain-language summaries of key clauses. Search by topic — payments, withdrawals, account closure — to find the relevant section fast.

ACCOUNT SECURITY

How We Protect Your Account Under These Terms

These terms are not just rules for you — they also set out what we commit to on our side. Here is how we handle the four areas that matter most to your account.

Data Handling

We collect only the account data needed to verify your identity and process payments. We do not sell your data to third parties, and we store it under encryption.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Retention

We keep your account records for as long as required by applicable law and our internal audit obligations. You may request a summary of your stored data through support.

Requesting Changes

To update your registered bKash, Nagad, or Rocket number, submit a request through live chat with your account verification details. Changes take effect after confirmation.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

Yes. The same terms cover your entire account — sports markets, live casino tables, crash games, and your wallet. There are no separate rule sets for different sections.

We notify you through your registered contact before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Access depends on your local law and eligible region. Where local regulations restrict or condition access to online betting, those rules take precedence over anything on this platform.

We match the wallet number on your withdrawal request against the one registered to your account. This step protects your funds from being sent to the wrong destination.

Contact our support team through live chat or email with your account reference. We will provide a summary of your stored data in line with our retention and data-handling obligations.

Raise a dispute through live chat or email, quoting your account reference and the specific transaction or decision in question. Our team reviews terms-related disputes directly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.